At Ziroclean, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal data when you interact with us:
- Full name
- Contact details (email address, phone number, address)
- Booking and service preferences
- Payment details (processed securely via third-party payment providers)
- Communication history with Ziroclean
- Website usage data (e.g., cookies, IP address, browser type)
How We Use Your Information
Your data is used to:
- Process bookings and deliver our cleaning services
- Respond to enquiries and provide customer support
- Manage payments and send invoices
- Improve our website and customer experience
- Send promotional emails or service updates (if you opt in)
- Comply with legal obligations
We will never sell your data or use it for purposes unrelated to your engagement with Ziroclean.
Legal Bases for Processing
We rely on the following lawful bases to process your data:
- ontractual necessity: to fulfil the cleaning services you’ve requested
- Consent: for marketing communications or optional features
- Legitimate interests: to improve service delivery and manage internal operations
- Legal obligation: where required for tax or regulatory compliance
Data Storage and Retention
Your data is securely stored on encrypted systems and cloud platforms located in the UK or EEA. We retain data only for as long as necessary to provide services and comply with our legal duties (e.g., accounting).
Sharing Your Information
We only share your data with:
- Trusted service providers (e.g., payment processors, CRM platforms)
- Regulatory authorities if required by law
- Our staff and contractors (under strict confidentiality)
We do not share your personal data with third parties for marketing purposes without your explicit consent.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Data portability (request your data in a machine-readable format)
- Withdraw consent at any time (for marketing or optional features)
To exercise your rights, email: info@ziroclean.co.uk
Cookies
We use cookies to enhance website functionality, track usage patterns, and improve the user experience. You can manage cookie preferences through your browser settings.
Marketing Preferences
If you opt in, we may occasionally send you updates, offers, and service announcements. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.
Third-Party Links
Our website may contain links to other websites. Ziroclean is not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this policy to reflect legal or service changes. The latest version will always be posted on our website with the “Effective Date” at the top.
Contact Us
For questions, complaints, or to exercise your rights under this policy, contact:
📧 Email: info@ziroclean.co.uk
📬 Mail: Ziroclean Ltd, Suite 7, 70 Holden Road, Leigh, WN7 1EX